Junior IT Specialist

Junior IT Specialist

Arcata, CA

Stillwater Sciences seeks a highly-motivated desktop support specialist to serve as a member of our IT department supporting an inter-disciplinary team of scientists and engineers working across seven physical offices. Due to the global pandemic, we are occasionally using these offices, with most of our staff regularly working from home. This position will be returning to the offices full time once state guidance allows. The Junior IT Specialist will generally work regular business hours; however, some weekend and evening work may occasionally be necessary.

The Junior IT Specialist will:

  • Configure and install desktop and laptop computer systems and applications within the company
  • Provide desktop/network support to all employees at both local and remote offices
  • Assist with maintaining VOIP phone system
  • Create training materials pertaining to computer troubleshooting and usage
  • Analyze, troubleshoot, and diagnose hardware problems sometimes using remote access tools
  • Resolve technical issues related to network interruptions
  • Assist in the ongoing maintenance and future planning needs of the company’s desktop environment
  • Assist in our migration to SharePoint Online
  • Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to IT Committee on using that technology
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Assist with server and network maintenance

Qualified applicants should possess:

  • 1‒3 years desktop/network support experience
  • Demonstrated experience with prioritizing tasks and requests
  • Excellent follow-through and customer service skills
  • Organized and efficient approach
  • Proven time-management skills
  • Comfortable working in and assisting others through remote access software such as LogMeIn in addition to other remote access desktop programs
  • Extensive experience working with Windows 10
  • General understanding of networking technology (firewall, routers, switches)
  • SharePoint Online experience a plus
  • Experience with AutoCAD and BIM 360 management a plus
  • Experience with Windows Server a plus
  • Experience installing and configuring computer systems and applications in an enterprise environment
  • Proven ability to offer high-level desktop support in an enterprise environment
  • Ability to work independently and collaboratively to meet the technology needs at Stillwater Sciences
How to apply

Compensation and Application Details:

  • Full-time position with benefit package after 3 months.
  • The salary range is $18‒$21/hour, depending on education and experience.
  • Stillwater Sciences provides a competitive compensation package including a 401(k) plan and full health and dental care.
  • Please send a cover letter advising how you learned of this job and describing your experience (including your requested salary range), with a resume, in MS Word or PDF format to: resume@stillwatersci.com.
  • Include “Junior IT Specialist” in the subject line.
  • Resumes without a cover letter and salary requirements will not be considered.
  • Position will remain open until filled.
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